136 Stutts Road, Mooresville, North Carolina 28117

Frequently Asked Questions

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What can I expect during my first visit at ADAPT for Physical Therapy?

Your Physical Therapist will ask you questions about your medical history followed by a comprehensive physical examination. They will explain the findings, create a tailored Home Exercise Program for you, and establish a plan of care with you that will be specific to your treatment goals for recovery!

What can I expect during my first visit at ADAPT for Physical Therapy?

Your Physical Therapist will ask you questions about your medical history followed by a comprehensive physical examination. They will explain the findings, create a tailored Home Exercise Program for you, and establish a plan of care with you that will be specific to your treatment goals for recovery!

Do I need a referral from a Physician for Physical Therapy?

No! The state of North Carolina allows “Direct Access” to Physical Therapy. This means you are not legally required to have a Physician’s referral before seeing a Physical Therapist for an evaluation or treatment. However, some insurance coverage may require you to have a referral or “authorization” before they will approve payment. You should contact your insurance company beforehand to determine the process they require, or contact us for assistance. If you are under the care of a Physician and you require Physical Therapy, you have the freedom to choose which Physical Therapy clinic to receive your treatment from! 

Do I need a referral from a Physician for Physical Therapy?

No! The state of North Carolina allows “Direct Access” to Physical Therapy. This means you are not legally required to have a Physician’s referral before seeing a Physical Therapist for an evaluation or treatment. However, some insurance coverage may require you to have a referral or “authorization” before they will approve payment. You should contact your insurance company beforehand to determine the process they require, or contact us for assistance. If you are under the care of a Physician and you require Physical Therapy, you have the freedom to choose which Physical Therapy clinic to receive your treatment from! 

Can I use my Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for Physical Therapy?

Yes! At ADAPT, we accept payment from your FSA and HSA for Physical Therapy expenses! Upon request, we can provide you with a superbill to submit claims to your insurance company and to submit for reimbursement from your FSA and HSA. And don’t forget that you are also getting the benefit of one-on-one, full-hour sessions, and faster results at ADAPT! If you have an FSA or HSA account, know that Physical Therapy is an eligible health care cost! FSA accounts expire at the end of the year, so contact us today to schedule your Physical Therapy evaluation and put that FSA money to good use!

Can I use my Flexible Spending Account (FSA) or Health Savings Account (HSA) to pay for Physical Therapy?

Yes! At ADAPT, we accept payment from your FSA and HSA for Physical Therapy expenses! Upon request, we can provide you with a superbill to submit claims to your insurance company and to submit for reimbursement from your FSA and HSA. And don’t forget that you are also getting the benefit of one-on-one, full-hour sessions, and faster results at ADAPT! If you have an FSA or HSA account, know that Physical Therapy is an eligible health care cost! FSA accounts expire at the end of the year, so contact us today to schedule your Physical Therapy evaluation and put that FSA money to good use!

Why do you not accept insurance?

We do not accept insurance because we provide a high standard of care that insurance is not able to reimburse. Our treatment approach includes one-on-one care for a full hour using skilled, hands-on techniques and functional exercise to help you achieve your individualized goals. This is in stark contrast to many outpatient Physical Therapy clinics who co-treat multiple patients at once due to current insurance reimbursement. We believe you deserve better care and a better experience than this, and we refuse to allow an insurance company dictate your care. Upon request, we can prepare a superbill for you that you can easily submit for proof of your session(s) to your insurance for out-of-network reimbursement.

Why do you not accept insurance?

We do not accept insurance because we provide a high standard of care that insurance is not able to reimburse. Our treatment approach includes one-on-one care for a full hour using skilled, hands-on techniques and functional exercise to help you achieve your individualized goals. This is in stark contrast to many outpatient Physical Therapy clinics who co-treat multiple patients at once due to current insurance reimbursement. We believe you deserve better care and a better experience than this, and we refuse to allow an insurance company dictate your care. Upon request, we can prepare a superbill for you that you can easily submit for proof of your session(s) to your insurance for out-of-network reimbursement.

Can I bill my insurance for reimbursement?

Most insurance companies, with the exception of Medicare, will provide payment for services received "out-of-network". The amount of reimbursement or application towards your deductible is dependent on your insurance plan. You can send "self-claims" to your insurance company for your treatments at ADAPT by, for example, printing claim forms from your insurance company's website and sending it in with the necessary receipts and treatment codes that will be provided upon request. If you call your insurance company to inquire about this, you should ask about reimbursement for "out-of-network Physical Therapy" expenses sent in via self-claims.

***Medicare Beneficiaries: If you are a Medicare beneficiary and are adamant about seeing us for your care, it is important to note that we are not participating Medicare Providers. However, we can provide Physical Therapy services to Medicare beneficiaries as long as you do not involve Medicare in payment for Physical Therapy services and if this decision is made of your own free will. In the case that you do want to use Medicare benefits for Physical Therapy services, we unfortunately cannot provide you with treatment at our clinic but would gladly help you find a Medicare provider in your area for you.

Can I bill my insurance for reimbursement?

Most insurance companies, with the exception of Medicare, will provide payment for services received "out-of-network". The amount of reimbursement or application towards your deductible is dependent on your insurance plan. You can send "self-claims" to your insurance company for your treatments at ADAPT by, for example, printing claim forms from your insurance company's website and sending it in with the necessary receipts and treatment codes that will be provided upon request. If you call your insurance company to inquire about this, you should ask about reimbursement for "out-of-network Physical Therapy" expenses sent in via self-claims.

***Medicare Beneficiaries: If you are a Medicare beneficiary and are adamant about seeing us for your care, it is important to note that we are not participating Medicare Providers. However, we can provide Physical Therapy services to Medicare beneficiaries as long as you do not involve Medicare in payment for Physical Therapy services and if this decision is made of your own free will. In the case that you do want to use Medicare benefits for Physical Therapy services, we unfortunately cannot provide you with treatment at our clinic but would gladly help you find a Medicare provider in your area for you.

We Help Athletes, Active Adults, and Fitness Enthusiasts In The Lake Norman Area Stay Pain Free and Fit While Doing What They Love. Without Pain Meds, Injections, Or Unnecessary Surgeries.

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